Privacy Policy for AK Albela Players in Pakistan

1. Who We Are

AK Albela ("the Platform", "we", "us", "our") operates the online gaming and entertainment platform accessible at akalbela.org and through the AK Albela mobile application. This Privacy Policy applies to all data processing activities carried out in connection with your use of the platform, including account registration, deposits and withdrawals in PKR, game participation, customer support interactions and use of the mobile app.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which contain additional information relevant to your use of the platform.

2. What Data We Collect

The personal data we collect falls into several categories depending on how you interact with AK Albela:

Account & Identity Data

When you register an account, we collect the information you provide during sign-up. This includes your name, date of birth, phone number, email address and username. If identity verification is required at any point — for example, before processing a withdrawal — we may also collect a copy of a government-issued identity document.

Payment & Financial Data

To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, we collect the relevant payment details associated with each transaction. This includes mobile wallet numbers, bank account details and card information where applicable. Full card numbers are not stored on AK Albela's own systems — card transactions are handled by our PCI-compliant payment processing partners.

Transaction History

We maintain a record of all deposits, withdrawals, bonus claims and game activity associated with your account. This data is used for account management, dispute resolution and financial reconciliation.

Device & Technical Data

When you access AK Albela via browser or the mobile app, we automatically collect certain technical data including your IP address, device type, operating system version, browser type, session timestamps and the pages or game lobbies you visit within the platform.

Communications Data

If you contact our customer support team via live chat or email, we retain a record of that conversation including the content of messages, timestamps and any attachments you provide. This helps us maintain consistent support quality and resolve recurring issues.

Preferences & Behavioural Data

We collect data about your game preferences, favourite game categories, session durations and feature usage within the platform. This is used to personalise the lobby experience and improve platform performance for Pakistani users — particularly in relation to Cricket and PSL promotions, slot preferences and live casino engagement.

3. How We Collect Your Data

AK Albela collects your data through the following means:

• Direct input: Information you provide during registration, account updates, identity verification or when contacting support.
• Automated collection: Technical and behavioural data collected automatically when you use the platform via browser or app.
• Payment providers: Transaction confirmation data shared with us by JazzCash, Easypaisa, Raast, banks and card networks to verify that a deposit or withdrawal has been completed.
• Fraud prevention partners: Device fingerprinting and risk scoring data shared by fraud detection services to protect the platform and its users.
• Cookies and similar technologies: As described in the Cookies section below.

4. How We Use Your Data

The data AK Albela collects is used for specific, legitimate purposes. The table below outlines the main uses and the basis for each:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any such processing is introduced in the future, we will update this policy and notify you accordingly.

5. Payment Data & PKR Transactions

Because AK Albela operates exclusively in PKR and supports local Pakistani payment methods, our payment data handling deserves specific explanation. When you make a deposit via JazzCash or Easypaisa, the transaction is initiated through their respective APIs. AK Albela receives a confirmation of the transaction along with a reference number — we do not receive or store your JazzCash or Easypaisa PIN or full account password.

For Raast and bank transfer deposits, we receive your account name and account number as part of the transfer record. This information is retained as part of your transaction history and is used to verify withdrawal requests to the same account.

For card transactions, our payment processor handles all sensitive card data within their PCI DSS-compliant environment. AK Albela stores only a tokenised reference, the card type and the last four digits of the card number for display purposes in your account history.

6. Sharing Your Data

AK Albela does not sell, rent or trade your personal data. We share data only in the following specific and limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks receive the transaction data necessary to execute deposits and withdrawals.
• Identity verification providers: Where you are required to submit identity documents, these are processed by a third-party verification service operating under strict data agreements with AK Albela.
• Fraud prevention and security services: Device and behavioural data may be shared with fraud detection partners to identify suspicious activity and protect the platform and all users.
• Game providers: Third-party game studios that power AK Albela's slots, fish games and live casino receive a player session token to launch games. They do not receive your full personal profile or payment details.
• Legal and regulatory obligations: AK Albela may disclose personal data where required by applicable law, court order or lawful request from a competent authority. We will only disclose the minimum information necessary.
• Platform infrastructure providers: Cloud hosting, analytics and technical support partners may process data on our behalf under contractual obligations that restrict their use of that data to providing their service to AK Albela.

All third parties who receive data from AK Albela are required to handle it securely and in accordance with their own privacy obligations. We do not authorise them to use your data for their own independent marketing purposes.

7. Cookies & Tracking

AK Albela uses cookies and similar technologies to make the platform work correctly and to improve the experience over time. Here is how we categorise them:

• Essential cookies: Required for core functions such as keeping you logged in during a session, maintaining your game state and processing transactions. These cannot be disabled without breaking the platform.
• Preference cookies: Remember settings such as your preferred language, lobby filter selections and notification preferences so you do not have to reconfigure them each visit.
• Analytics cookies: Collect anonymised data about how pages and game lobbies are used, which helps us identify performance issues and improve navigation. These can be declined via your browser settings.
• Security cookies: Help detect and prevent fraudulent login attempts and suspicious session activity.

You can manage cookie preferences through your browser's built-in settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling analytics cookies will not impact your game experience.

8. Data Retention

AK Albela retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, audit and dispute resolution obligations. The general retention periods we apply are:

• Account and identity data: Retained for the lifetime of your account and for up to five years after account closure.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction in line with standard financial recordkeeping practice.
• Customer support communications: Retained for two years from the date of the last interaction in a support thread.
• Device and technical logs: Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever comes first.

When data is no longer needed for the purposes it was collected, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights

As a registered player on AK Albela, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address shown in the footer.

We will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request to ensure we are not disclosing or deleting data in response to a fraudulent claim.

10. Children & Minors

AK Albela is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that your child has registered on AK Albela without your knowledge, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data promptly.

Age verification is applied at account registration and may be enforced again at the point of withdrawal. Providing a false date of birth during registration is a breach of our Terms and Conditions and will result in account closure and forfeiture of any balance.

11. Security Measures

Protecting your personal and financial data is a core operational priority for AK Albela. The security measures we maintain include:

• TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive data at rest, including identity documents and payment references.
• Access controls limiting which team members can access personal data, based on their specific operational role.
• Two-factor authentication options available to all registered players for account login security.
• Continuous monitoring for suspicious login attempts, unusual transaction patterns and potential account takeover activity.
• Regular internal security reviews to identify and address vulnerabilities in platform infrastructure.

While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect your AK Albela account has been compromised, change your password immediately and contact support. We recommend using a unique, strong password for your AK Albela account and not reusing passwords across other services.

12. Changes to This Policy

AK Albela may update this Privacy Policy from time to time as the platform evolves, payment methods change or applicable requirements shift. When we make material changes to this policy, we will notify registered players via the contact method on their account before the update takes effect.

The current version of this policy is always available at akalbela.org/privacy-policy. The "Last Updated" date at the top of this page shows when the most recent changes were published. Continuing to use the platform after a policy update is published constitutes your acceptance of the revised policy.

If you have concerns about any proposed change to this policy, please contact our support team or consider closing your account and withdrawing any eligible PKR balance before the change takes effect.

13. Contact & Data Queries

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a suspected data security issue, you can reach our team through the live chat on the platform at any time. For written queries, use the support email address shown in the footer of this page.

When submitting a data rights request, please include your registered username and a brief description of your request. This helps us locate the correct account and respond efficiently. We aim to acknowledge all data queries promptly and resolve them within a reasonable period.

For responsible gaming-related data requests — such as confirming your self-exclusion status or reviewing your deposit limit history — please visit the Responsible Gaming page or mention it specifically when you contact support.